About Us

About Imagipaws

Imagipaws is an online store inspired by the everyday joy that pets bring into our lives.
We create and curate pet-inspired artwork, gifts, and lifestyle products 🛋️ designed to add warmth, personality, and comfort to your home — whether you’re a pet parent, an animal lover, or simply someone who enjoys thoughtful, characterful designs.

Today, our catalog includes both made-to-order pieces and ready-to-ship products. As we grow, we’re gradually expanding into more pet-themed decor, accessories, and everyday items, so you can find meaningful pieces for yourself, your home, and the people (and pets!) you love. 💛


Our Commitment to Quality

At Imagipaws, your satisfaction is our priority. We believe good products should feel both beautiful and reliable.

To achieve this, we:

  • Work with carefully selected designers, artists, and manufacturing partners
  • Pay attention to print clarity, color, and overall finish
  • Carry out basic quality checks ✅ before products are shipped out

By maintaining stable, long-term relationships with trusted partners, we aim to keep our quality consistent while introducing new designs and product types over time.


💌 Customer Experience

We know that a great experience is more than just the product itself.
Safe packaging, clear information, and helpful support all matter — especially for international orders 🌍.

That’s why we focus on:

  • 📦 Protective packaging to help reduce the risk of damage in transit
  • ⏱ Clear shipping and delivery information on our website policies
  • 🧑💻 Friendly, responsive support if you have questions about photos, orders, or product details

If something isn’t right with your order, our support team will work with you to find a reasonable solution — which may include a replacement, adjustment, or refund, depending on the situation.
For full details, please see our Refund & Returns Policy and Shipping & Delivery Policy pages.

If you have any questions, suggestions, complaints, or special requests, please don’t hesitate to reach out. Your feedback helps us continuously improve. ✨


📞 Contact Us

Company: Shenzhen Aihua Environmental Protection Technology Co., Ltd. (Imagipaws)

Phone: +86 131 1185 5523
Email: hello@imagipaws.com

Address:
Room 301, No.105 Shawan Village, Gushu Community,
Xixiang Subdistrict, Bao’an District,
Shenzhen, Guangdong, CN, 518102

Support Hours:

Mon–Fri, 9:30 am – 6:30 pm (GMT+8)

We look forward to helping you find pieces that make your space — and your memories — feel a little more special. 🐶🖼️