Payment Policy

1. Accepted Payment Methods

We offer a variety of secure and convenient payment options. The following payment methods may be available on our website:

Credit & Debit Cards (via Shopify Payments):
Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, and Elo.

Shop Pay & Digital Wallets:
Shop Pay and Google Pay.

2. Payment Processing

Payment must be completed at the time of purchase. Once your payment has been successfully submitted, you will receive an order confirmation email.

Most transactions are processed promptly. However, certain payment providers may require additional verification, which could result in a short delay.

3. Pricing & Currency

All product prices are displayed in U.S. dollars (USD).

Shipping is free for eligible addresses within the contiguous United States.

We do not charge additional sales tax, shipping, handling, or standard import-related fees at checkout.

For eligible deliveries within the contiguous United States, Imagipaws covers standard import duties, customs clearance fees, and related import charges.

Please review our Shipping Policy for limited exceptions related to customer-requested delivery changes, inaccurate or incomplete shipping addresses, or refused deliveries.

4. Security & Privacy

  • Payments are processed by trusted third-party payment providers using applicable security standards.
  • We do not directly store your full credit or debit card details on our servers.
  • We use reasonable security measures to help protect your personal information.

5. Failed or Declined Payments

If your payment cannot be completed, please:

  • Check that your card or account details are correct.
  • Ensure sufficient funds or available credit are available.
  • Try another available payment method.
  • Contact your bank or payment provider if necessary.

If the issue continues, please contact us at hello@imagipaws.com.

6. Fraud Prevention

To help protect our customers and our business, some orders may require additional verification.

We reserve the right to hold or cancel an order if payment cannot be verified, if the transaction is declined by the payment provider, or if we reasonably believe the transaction may be unauthorized or fraudulent.

7. Chargebacks & Disputes

If you believe a payment was made in error or notice an unauthorized charge, please contact us as soon as possible. We will review the issue and work with the appropriate payment provider where necessary.

We encourage customers to contact us before initiating a chargeback so that we have an opportunity to review and resolve the issue.

8. Contact Us

If you have any questions regarding payments or charges, please contact us at:

Email: hello@imagipaws.com